Strategies For A Successful VOIP Implementation Comments Off on Strategies For A Successful VOIP Implementation
It’s one of those things that most people agree on. Switching your phone system to a VOIP solution can save you tons of money. According to the data, the actual monthly savings is somewhere between 30-50%, and in business, every dollar matters, so that’s significant.
On the other hand, you don’t have to dig too far beneath the surface to start finding horror stories. Tales of woe from companies that attempted to make the switch only to find themselves mired in tech that couldn’t manage, a system that was prone to failure, and a dramatically reduced call quality. That raises the question, is it worth the hassle to switch? If it is, how do the companies that successfully make the switch do it as compared to those who find themselves neck deep in trouble? Below, we’ll outline a few simple strategies you can employ to make your own VOIP switch smooth and painless.
Get A Second Internet Connection
Hospitals have a backup generator to provide power in the event of an outage. You need to think the same way about VOIP. If you’re going implement VOIP, then you need two internet connections, but not just any two will suffice. You need to make sure that they come from different providers, and that they rely on different transmission mediums. So for example, if your primary internet connection comes to you via cable, then your secondary should be fiber optic or something other than cable. This provides you multi-faceted protection because outages are not always at the provider level. Sometimes, there’s a general fault with a particular transmission medium. It doesn’t happen often, but it does happen. This way, you’re covered.
Of course, having the “backup generator” is only of value if you also develop a means of seamlessly switching from one to the other. In fact, you should consider using your backup as your dedicated VOIP connection, then plan to switch it to your primary in the event of an outage.
Many businesses don’t put much thought into VOIP security, and it costs them. Your VOIP system can be hacked just like any other computer-based system can be hacked. If it is, then the hackers can gain control of your system, use it to make expensive calls, monitor your communications, and more. It’s not hard to see how that can be ruinously expensive for your business, so make sure that you’re protecting this aspect of your company’s data and giving it the same level of attention that you’re giving the rest of your security efforts. You’ll be glad you did. It only takes one successful attack to do serious harm to your business.
Consider Moving VOIP To The Cloud
This could actually be part of your security strategy. Simply choose to outsource it. Depending on the provider you go with, you’ll get dedicated servers or virtual servers, security, and guaranteed up time. It’s not the right answer for everyone, but it’s definitely something you want to seriously consider.
There are other steps you can take, to be sure, but if you make sure you’ve got these bases covered at a minimum, then you’ll be miles ahead of those who struggle with implementation.